Specialized solutions in CX + IA
Two platforms, one purpose: to transform the customer experience with intelligence and control
In Innovative Solutions CX we drive the digital evolution of business with technology that is tailored to each strategy of care. Our two solutions – INO CX and SophIA AI – they offer different paths toward the same goal: to create experiences that are more agile, human, and cost-effective.
Omnicanalidad:
Attention omnicanal with context persistent between channels
Business intelligence
Intelligent routing and analytical performance in real-time.
Native Integrations
Integrations native with HubSpot, Salesforce, Zendesk and Brevo
Scalability and Security
Cloud architecture scalable and secure
Known INO CX
Management omnicanal and operating control for teams CX, high-performance
INO CX centralizes all of your channels -voice, chat, WhatsApp, e-mail and social networks - in a single platform.
Allows you to distribute interactions skills, maintain context between channels and access to real time reports with indicators such as AHT, FCR, or NPS.
Designed in the cloud, provides security, scalability, and integrations native with leading tools such as HubSpot, Salesforce, Zendesk and Brevo.
Omnicanal unified
Manage conversations across multiple channels with a 360° vision of the client.
Intelligent automation
Optimizes flows, IVRs and campaigns without relying on technical development.
Analytical and operational experience
Monitors performance, load agents and satisfaction in real-time.
Know SOPHIA AI
Automation, conversational AI generative
SophIA AI is the virtual assistant omnicanal speaks as a person, understand intentions and delivery answers consistent and empathetic 24/7.
Your engine AI generative learning of the language and processes of your business, adapting to each channel to automate tasks, resolve queries or escalate to a human agent only when it is necessary.
Agents of AI in real-time
Automation on demand
Attends without waiting and resolves routine tasks.
Real-time analysis
Detects patterns of behavior and optimizes answers.
Collaboration fluid
Integrates with your CRM or contact center platform existing.
Key features
Measure, understand and improve the experience of your customers
Both INO CX as SophIA AI incorporating modules of monitoring with analytical performance, newsgathering and dynamic demand prediction.
Display metrics, evaluates productivity, and takes decisions based on real data, not assumptions.
Comprehensive monitoring
Controls times, loads, and results from a single panel.
Performance analysis
Identifies opportunities for improvement with KPIs comparison.
Demand prediction
Expected peaks of attention to keep your SLA.
Reports dynamic
Customize dashboards and share insights with your team.
Agile Integrations
Make your CX evolve in real time.
Discover an ecosystem of solutions designed to streamline operations, improve decisions and maximize profitability.
