Omnichannel virtual assistant
Automate customer service without losing the human touch
SophIA AI is the platform of artificial intelligence conversational which allows you to create virtual assistants and voice chat able to take care of 24/7, on any channel, with a natural language, and adaptable to your business.
Ideal for businesses looking to reduce time, increase customer satisfaction and free up operational burden with real automation
- Natural conversations by voice or text
- Instant, personalized answers
- Available 24/7, on every channel
Smart, natural customer service
Talk to your customers the way a person would
SophIA AI understands natural language, it responds with empathy and resolve requests instantly.
Your AI generative reproduces the tone of your brand, and maintains consistency in every conversation, improving the customer experience without increasing your care team.
Human language
Your assistant communicates as your agents, with contextual understanding and natural responses that strengthen the connection with the client.
Immediate response
Answers questions instantly in voice, chat or social networking, reducing waiting times and increasing the satisfaction of the user.
Smart escalation
SophIA detects when to intervene and when to transfer to a human agent is appropriate, while maintaining the balance between efficiency and empathy.
Omnicanalidad without limits
One AI, all your channels
With SophIA AI can deploy your assistant in WhatsApp, web chat, social networks, phone calls, or own apps.
The platform maintains the context of the client and synchronizes the information for every interaction to be consistent, regardless of the point of contact.
Integrated multichannel
Connects and responds on all channels with the same level of customization and continuity of conversation.
Persistent context
Every interaction preserves the history and preferences of the client, offering a seamless user experience and without repetitions.
Full scalability
Add new channels or functions without friction. SophIA grows with you as you evolve your strategy CX.
Customization and flexibility
An AI that speaks your language
Each company has its own style of care, and SophIA AI learns.
Customize the tone, flows and answers to reflect your brand identity and objectives of your business.
Adaptable to your industry
From finance and retail to tourism, or education, SophIA trains with your data and processes.
Visual configuration
Creates and adjusts flow of conversation with a few clicks, without the need for code or specialized technical support.
Control and security
Complies with international standards (GDPR, HIPAA, PCI-DSS) and ensures the privacy of your data.
Analytical and continuous improvement
Data that drives smart decisions
Each conversation generates valuable information.
SophIA AI to analyze trends, to measures of satisfaction (CSAT, NPS), and gives you reports visual to improve your strategy of care in real-time.
Real-time metrics
Monitors performance, response times and level of satisfaction in a single panel.
Predictive analytics
Detect improvement opportunities with AI that learns from every interaction and adjusts the flows automatically.
Continuous improvement
Applies changes without interrupting the service and optimize your results with each iteration.
Agile Integrations
Make your CX evolve in real time.
Discover an ecosystem of solutions designed to streamline operations, improve decisions and maximize profitability.
