Complete solutions in CX and AI
An integrated ecosystem that turns every point of contact in a competitive advantage.
In Innovative Solutions CX we blend strategy, automation and artificial intelligence generative to revolutionize the way that companies interact with their customers. Our solutions integrate channels, data and technology to create a consistent experience, agile and scalable.
Omnicanal unified
We integrate voice, chat, email, social networks and WhatsApp Business on a single platform of attention with intelligent routing and context persistent.
Automation and agents with AI generative
We develop attendees ' conversation-based AI generative who understand natural language, train with your inner knowing, and automate repetitive tasks on all channels.
Analytical and operational experience
Go to boards dynamic that show key indicators such as NPS, CSAT, FCR, AHT and SLAcombining operational metrics and customer experience in a single view.
Platform CX Smart
Experience the power of a platform CX designed to evolve with your business.
Our technology combines automation, AI, and advanced analytics to provide total control over your operation.
Manages, measures, and improves every interaction in a safe environment, intuitive, and adaptable to your needs.
Monitoring and Analytical CX
Measure, understand and improve the experience of your customers.
Our system analytics enables you to visualize the performance of your teams, channels, and campaigns.
From the monitoring of KPIs to custom reports, get accurate information to make strategic decisions.
Comprehensive monitoring
Controls response times, volume of interactions and level of satisfaction per channel.
Performance analysis
Compare teams, agents, and periods, identifying opportunities for improvement.
Demand prediction
The IA anticipated peak loads, and suggests actions to maintain your SLA.
Reports dynamic
Customize dashboards and export results to your BI tools.
Key features
More features, more control, better results.
Each module of our platform is designed to simplify tasks, increase productivity and improve the quality of each interaction.
Automation of tasks
Set reminders, flows and intelligent answers that save you the time of your agents.
Collaborative work
Keep communication flowing between teams and supervisors with internal tools and dashboards that are shared.
Daily management optimized
Controls shifts, workload and operational performance from the same panel.
Agile Integrations
Make your CX evolve in real time.
Discover an ecosystem of solutions designed to streamline operations, improve decisions and maximize profitability.
