Platform omnicanal all-in-one

Connect, analyze, and optimize every interaction with INO CX

INO CX is the platform of the contact center in the cloud that integrates voice, messaging, email and social networks in a single environment. Designed for teams looking to increase productivity, improve the customer experience and making decisions with data in real-time.

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Known INO CX

Unifies all of your channels in a single view

INO CX allows you to manage calls, emails, SMS, WhatsApp, Messenger and video calls from a single panel.
Each thread maintains its context, regardless of the channel, ensuring coherence and agility.

Total vision

Monitor calls, messages and emails in real-time from a unified dashboard. Detects deviations before they impact the customer, and maintain the operation streamlined and transparent.

Coaching active

Support your agents in full conversation by using monitoring tools in live, private messages or whisper. Reinforces skills and ensures consistency in each attention.

Actionable metrics

Analyze KPIs such as CSAT, FCR, or AHT in dashboards customizable. Transform data into decisions that improve productivity, quality and satisfaction of clients and teams.

AI and automation operational

Automates processes and accelerates results

INO CX integrates artificial intelligence and flows automated simplify repetitive tasks and improve the quality of service.
The AI analyzes conversations, attends to the agents in real-time and execute automatic actions, allowing your team to focus on what really adds value.

Intelligent automation

Release your agents of manual tasks with workflows that manage labels, updated tickets and generate summaries of calls in seconds. More productivity, less operational burden.

Live support

The AI guide to the agents during conversations with suggestions contextual and precise answers. Improves consistency, reduces errors and speeds up the resolution on the first call.

Predictive analytics

Detects patterns, measures the client's intention and anticipates needs. Supervisors gain insights in real-time to optimize flows, adjust strategies and improve KPI key.

Known INO CX

Supervise, train and improve in real time

INO CX allows you to evaluate each interaction with precision and accompany your team while attending.
Supervisors and leaders of CX gain full visibility over calls, chats and emails, with metrics in vivo that drive continuous improvement and consistency of service.

Total vision

Monitor calls, messages and emails in real-time from a unified dashboard. Detects deviations before they impact the customer, and maintain the operation streamlined and transparent.

Coaching active

Support your agents in full conversation by using monitoring tools in live, private messages or whisper. Reinforces skills and ensures consistency in each attention.

Actionable metrics

Analyze KPIs such as CSAT, FCR, or AHT in dashboards customizable. Transform data into decisions that improve productivity, quality and satisfaction of clients and teams.

Outbound campaigns intelligent

More connection, less effort

INO CX drives your outbound campaigns with auto-dialers, live analysis, and workflows that optimize each contact.
Connects to the agents with the right customers at the right time, and maximize the conversion without sacrificing efficiency or quality of care.

Scope optimized

Automates calls with markers predictive or progressive that reduce downtime and increasing the productivity of the agents. More contact real, less failed attempts.

Conversations effective

Provide your agents, scripts, dynamic and full context before each call. Every conversation becomes more relevant, empathetic and focused on results.

Metrics of impact

Monitors live campaigns with reports by agent and analysis of contact rate, conversion, and average time. Adjusts strategies with accurate information and in real-time.