{"id":184,"date":"2025-10-08T14:36:12","date_gmt":"2025-10-08T14:36:12","guid":{"rendered":"https:\/\/innovativesolutionscx.com\/web\/?page_id=184"},"modified":"2026-09-17T20:58:28","modified_gmt":"2026-09-18T01:58:28","slug":"soluciones","status":"publish","type":"page","link":"https:\/\/innovativesolutionscx.com\/en\/soluciones\/","title":{"rendered":"Solutions"},"content":{"rendered":"
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Complete solutions in CX and AI<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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An integrated ecosystem that turns every point of contact in a competitive advantage.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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In Innovative Solutions CX<\/strong> we blend strategy, automation and artificial intelligence generative to revolutionize the way that companies interact with their customers. Our solutions integrate channels, data and technology to create a consistent experience, agile and scalable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest Advice<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Omnicanal unified<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We integrate voice, chat, email, social networks and WhatsApp Business on a single platform of attention with intelligent routing and context persistent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Automation and agents with AI generative<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We develop attendees ' conversation-based AI generative who understand natural language, train with your inner knowing, and automate repetitive tasks on all channels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Analytical and operational experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Go to boards dynamic that show key indicators such as NPS<\/strong>, CSAT<\/strong>, FCR<\/strong>, AHT<\/strong> and SLA<\/strong>combining operational metrics and customer experience in a single view.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Platform CX Smart<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Experience the power of a platform CX designed to evolve with your business.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our technology combines automation, AI, and advanced analytics to provide total control over your operation.
Manages, measures, and improves every interaction in a safe environment, intuitive, and adaptable to your needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Advanced automation <\/path><\/svg><\/span><\/path><\/svg><\/span><\/h2> <\/div>\r\n
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Optimizes flows of care and operational processes with wizards AI that learn and adapt to your company.<\/p> <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n

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Analytics in real-time <\/path><\/svg><\/span><\/path><\/svg><\/span><\/h2> <\/div>\r\n
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Makes decisions based on data that is updated and monitored KPIs critical from any device.<\/p> <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n

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Collaboration fluid <\/path><\/svg><\/span><\/path><\/svg><\/span><\/h2> <\/div>\r\n
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Connects agents, supervisors, and customers in a single environment, ensuring continuity and efficiency.<\/p> <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Monitoring and Analytical CX<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Measure, understand and improve the experience of your customers.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our system analytics enables you to visualize the performance of your teams, channels, and campaigns.
From the monitoring of KPIs to custom reports, get accurate information to make strategic decisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Comprehensive monitoring<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Controls response times, volume of interactions and level of satisfaction per channel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Performance analysis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Compare teams, agents, and periods, identifying opportunities for improvement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Innovative\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Demand prediction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The IA anticipated peak loads, and suggests actions to maintain your SLA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Reports dynamic<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Customize dashboards and export results to your BI tools.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest Advice<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Key features<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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More features, more control, better results.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Each module of our platform is designed to simplify tasks, increase productivity and improve the quality of each interaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Automation of tasks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Set reminders, flows and intelligent answers that save you the time of your agents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Collaborative work<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Keep communication flowing between teams and supervisors with internal tools and dashboards that are shared.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Daily management optimized<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Controls shifts, workload and operational performance from the same panel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Agile Integrations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Make your CX evolve in real time.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Discover an ecosystem of solutions designed to streamline operations, improve decisions and maximize profitability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\"Teams\"<\/figure><\/div>
\"Zendesk\"<\/figure><\/div>
\"Zoho\"<\/figure><\/div>
\"Brevo\"<\/figure><\/div>
\"Chrome\"<\/figure><\/div>
\"Dynamics\"<\/figure><\/div>
\"Hubspot\"<\/figure><\/div>
\"Salesforce\"<\/figure><\/div>
\"Servicenow\"<\/figure><\/div>
\"zoho-crm\"<\/figure><\/div>
\"zoom\"<\/figure><\/div>
\"activecampaign-1024x1024\"<\/figure><\/div>
\"airtable\"<\/figure><\/div>
\"amazon-s3\"<\/figure><\/div>
\"apollo\"<\/figure><\/div>
\"asana\"<\/figure><\/div>
\"box\"<\/figure><\/div>
\"calendly\"<\/figure><\/div>
\"clickup\"<\/figure><\/div>
\"confluence\"<\/figure><\/div>
\"deepseek\"<\/figure><\/div>
\"discord\"<\/figure><\/div>
\"facebook\"<\/figure><\/div>
\"github\"<\/figure><\/div>
\"gmail\"<\/figure><\/div>
\"microsoft-excel-365-1024x952\"<\/figure><\/div>
\"notion\"<\/figure><\/div>
\"openai\"<\/figure><\/div>
\"sendgrid\"<\/figure><\/div>
\"shopify\"<\/figure><\/div>
\"slack\"<\/figure><\/div>
\"spotify\"<\/figure><\/div>
\"stripe\"<\/figure><\/div>
\"supabase\"<\/figure><\/div>
\"twilio\"<\/figure><\/div>
\"whatsapp-1024x816\"<\/figure><\/div>
\"wordpress\"<\/figure><\/div>
\"Zendesk\"<\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest Advice<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Soluciones completas en CX e IA Un ecosistema integrado que convierte cada punto de contacto en una ventaja competitiva. En Innovative Solutions CX fusionamos estrategia, automatizaci\u00f3n e inteligencia artificial generativa para revolucionar la forma en que las empresas interact\u00faan con sus clientes. Nuestras soluciones integran canales, datos y tecnolog\u00eda para crear una experiencia coherente, \u00e1gil […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-184","page","type-page","status-publish","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"_wp_attachment_backup_sizes":null,"_wp_attachment_context":null,"_oembed_20c84a314e8457b8e1c331b608cc9453":null,"_htmega_template_type":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_menu_item_orphaned":null,"ht_page_views_count":"323","rank_math_title":"Soluciones CX: contact center, IA y automatizaci\u00f3n | Innovative Solutions CX","_thumbnail_id":null,"ht_post_views_count":null,"_elementor_edit_mode":"builder","_elementor_template_type":"wp-page","_edit_lock":"1789696678:12","_wp_page_template":"default","_elementor_page_settings":{"hide_title":"yes"},"_elementor_data":"[{\"id\":\"2b78fb37\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"boxed_width\":{\"unit\":\"px\",\"size\":1170,\"sizes\":[]},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"130\",\"right\":\"15\",\"bottom\":\"130\",\"left\":\"15\",\"isLinked\":false},\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":false,\"unit\":\"px\",\"size\":0},\"padding_tablet\":{\"unit\":\"px\",\"top\":\"80\",\"right\":\"15\",\"bottom\":\"80\",\"left\":\"15\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"60\",\"right\":\"15\",\"bottom\":\"60\",\"left\":\"15\",\"isLinked\":false},\"_title\":\"Section\",\"background_background\":\"classic\",\"background_image\":{\"id\":\"\",\"url\":\"\"},\"htmega_parallax_items_list\":[],\"__globals__\":{\"background_color\":\"globals\\\/colors?id=41ca2c6\"}},\"elements\":[{\"id\":\"76528b23\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_direction\":\"row\",\"flex_direction_tablet\":\"column\",\"flex_gap\":{\"column\":\"82\",\"row\":\"0\",\"isLinked\":false,\"unit\":\"px\",\"size\":82},\"flex_gap_tablet\":{\"column\":\"30\",\"row\":\"30\",\"isLinked\":true,\"unit\":\"px\",\"size\":30},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"70\",\"left\":\"0\",\"isLinked\":false},\"margin_tablet\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"50\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"htmega_parallax_items_list\":[]},\"elements\":[{\"id\":\"37e3d458\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":false,\"unit\":\"px\",\"size\":0},\"overflow\":\"hidden\",\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"htmega_parallax_items_list\":[],\"border_radius_tablet\":{\"unit\":\"px\",\"top\":\"16\",\"right\":\"16\",\"bottom\":\"16\",\"left\":\"16\",\"isLinked\":true}},\"elements\":[{\"id\":\"44f007f3\",\"elType\":\"widget\",\"settings\":{\"image\":{\"id\":30097,\"url\":\"https:\\\/\\\/library.wphtmega.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Feature-Image-One.jpg\"},\"width\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"image_border_radius\":{\"unit\":\"px\",\"top\":\"16\",\"right\":\"16\",\"bottom\":\"16\",\"left\":\"16\",\"isLinked\":true}},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true},{\"id\":\"2d7a1d59\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_direction\":\"column\",\"flex_align_items\":\"flex-start\",\"flex_gap\":{\"column\":\"24\",\"row\":\"24\",\"isLinked\":true,\"unit\":\"px\",\"size\":24},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_tablet\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"htmega_parallax_items_list\":[]},\"elements\":[{\"id\":\"33d846b0\",\"elType\":\"widget\",\"settings\":{\"editor\":\"

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Mide, entiende y mejora la experiencia de tus clientes.<\\\/h2>\\t\\t\\t\\t<\\\/div>\\n\\t\\t[elementor-element k=\\\"a1f9f305a91840633409f1ce8b04768b\\\" data=\\\"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\\\"]\\t\\t<\\\/div>\\n\\t\\t
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